Terms and Conditions

Nelson + Pops we are committed to complying with the General Data Protection Regulation and the Data Protection Act. Looking after the personal information you share with us is very important, and we want you to be confident that your personal data is kept safely and securely and to understand how we use it to offer you a better and more personalised experience.We have published this notice to help you understand:– how and why we collect information from you– who we share your information with, why and on what basis– and what your rights are. If we make changes to this notice we will update you on our website and by sending you an email notification. You will be deemed to have accepted the terms of the Privacy Policy on your first use of Our Site following the alterations. We recommend that you check this page regularly to keep up-to-date.This policy was last updated on the 21st May 2020.

Definitions and Interpretation

In this Policy, the following terms shall have the following meanings:

Our Site

Refers to https://www.nelsonandpops.co.uk

Returns

All returned items must be unused and in their original condition. The postage and handling of your return is your responsibility. Please ensure that you obtain proof of postage when sending your parcel back as we cannot be held responsible for any orders that do not arrive back to us.

Returns will be refunded to the payment card that was used upon placing the order. Please note refunds can take up to 14 days after receipt of the return.

When do we collect your personal data?

– When you purchase a product on our site

– When you engage with us on social media

– When you contact us by any means with queries

– When you enter prize draws or competitions

– When you choose to complete any feedback requests or surveys we send you

Your rights

You have the following rights under the GDPR, which this Policy and Our use of personal data have been designed to uphold:

Your right to access – You have the right to request information about the personal data we hold on you at any time.

Your right to portability – Whenever we process your personal data, by automated means based on your consent or based on an agreement, you have the right to get a copy of your data transferred to you or to another party. This only includes the personal data you have submitted to us.

Your right to rectification – You have the right to request rectification of your personal data if the information is incorrect, including the right to have incomplete personal data completed.

Your right to erasure – You have the right to erase any personal data processed by Us at any time except for the following situations:

– you have an ongoing matter with Customer Service

– you have an unsettled debt with Us, regardless of the payment method

– if you are suspected or have misused our services within the last four years

– your debt has been sold to a third party within the last three years or one year for deceased customers

– if you have made any purchase, we will keep your personal data in connection to your transaction for book-keeping purposes

– we bring or defend a legal claim or other proceedings during the period we retain your personal information, in which case we will retain your personal information until those proceedings have concluded and no further appeals are possible

– in limited cases, existing or future law or a court or regulator requires us to keep your personal information for a longer or shorter period.

Your right to object to processing based on legitimate interest

You have the right to object to processing of your personal data that is based on Our legitimate interest. We will not continue to process the personal data unless we can demonstrate legitimate grounds for the process which overrides your interest and rights or due to legal claims.

If you have any cause for complaint about Our use of your personal data, please contact us at chloe@nelsonandpops.co.uk in the first instance in order that we can investigate thoroughly.

Our use of cookies

Cookies are small encrypted text files that are stored on your device by a website. We use cookies to enhance your shopping experience and to analyse our traffic. We don’t store personal information in the cookies we create, but personal information that we store about you may be linked to the information stored in and obtained from cookies.

By continuing to browse our site, you consent to our placing cookies on your computer (unless you have chosen to disable them via your browser). Certain features of Our Site depend on Cookies to function. Cookie Law deems these Cookies to be “strictly necessary”. Your consent will not be sought to place these Cookies. You may still block these Cookies by changing your internet browser’s settings but please be aware that Our Site may not work properly if you do so.

The following first party Cookies may be placed on your computer or device:

These cookies enable the function of Google Analytics. This software helps us collect and analyse visitor information such as browser usage, new visitor numbers, response to marketing activity and shopping times. That information helps us to improve the website and your shopping experience, and to make our marketing campaigns more relevant.

The data stored by these cookies can be seen only by the relevant teams at Nelson and Pops and Google and never shows any confidential information.

Name of CookiePurposeStrictly Necessary_gais used to distinguish users and has an expiration of 2-years.No_gid_gid is used to distinguish users and has an expiration of 24-hours.No_gat_gat is used to throttle requests and has an expiration of 1-minutes.No

Third party Cookies may be placed on your computer or device by the following companies however these are not within our control:

– Social Sharing (Facebook, twitter and Google+) uses cookies to allow for customer engagement on social media platforms

– Doubleclick is used for placing adverts and marketing on third party websites

– Youtube is used to provide video social media and content

You can block cookies by activating the setting on your browser that allows you to refuse the setting of all or some cookies. If you’d like to learn more about cookies in general and how to manage them please visit aboutcookies.org.

Age Restrictions

It is against the law for any person under the age of 18 to buy, or attempt to buy intoxicating liquor or for any person over the age of 18 to buy or attempt to buy intoxicating liquor for any person under the age of 18. Nelson + Pops is committed to upholding its legal and social obligations as a retailer of intoxicating liquor. By placing an order you confirm that you and the recipient of the product are at least 18 years old. If our couriers are in doubt of the age of the recipient of an order they will request some form of ID. In the event that this is not satisfied they are not permitted to leave the wine.

Upon entering our site you will be asked to confirm you are over 18 years old.

Contact us

Should you have any questions about this policy please write to us at chloe@nelsonandpops.co.uk